British Citizenship Test Help

What if I’ve forgotten my password?

If you are not able to recollect your password and have most likely forgotten it, then you can put in a request for a new password to be created.

  • Log on to our Forgotten Password page
  • Type your email in the form that shows up on screen. Make sure the information is the same that you gave at the time of registration. If the email is not correct, you will not be able to request for a new password. In case you have forgotten your username, you will have to follow different steps.
  • If the information is correct, then we will immediately generate a new password for you. Your new password will be emailed to you at the email address which was provided during registration.
Once you get your new password and have logged in to your account, you can change your password to something that you can remember.

What if I’ve forgotten my username?

When you initially register, your email and password are selected at the time of registration. After the registration process is done, you will get a confirmation of your username and password to your email address from us.

If you have purchased any subscription, then your username shows on your payment receipt

If you have forgotten your username and cannot retrieve your confirmation email, then the fastest way to get access is to re-register for a new account by logging in to

Why doesn’t my password work?

There can be many reasons for getting an “Invalid Password” error message:

  • Log in with the correct username. Always be sure that you log in with the correct username when signing in to your account. We have special advice if you have forgotten your username.
  • Clear your browser’s cache. It becomes necessary to clear your browser’s cache. The cache is like a memory used by the browser to store content of the web pages that you visit. Storing that content allows your browser to load those same pages faster the next time you visit them

If you continue to have problems, you can request for a new password. After you get your new password, you can change it.

How can I pay for a subscription/registration?

Subscribing or registering online for our Practice Test is fast and very easy.

  • Log in to your account. If you don’t have an account, then register for a new one.
  • Click on the 'Start Test' link for a Practice Test.
  • Go through the process of subscription/registration till you make the payment through one of our Payment Gateways which are comfortable with.
  • Type your payment details and follow the instructions that are displayed on screen.

Once you are done with your payment your subscription process will be completed.

Can I pay for a subscription by phone or mail order?

Unfortunately we do not take telephone or mail orders.

What should I do if I’m having problems buying a subscription/registration?

If you are facing problems buying a subscription/registration, then you should get in touch with your card issuer. Your card issuer will be able to check why your payment is unsuccessful. We do not get any information about why a payment is declined.

How can I change my password?

You can change your password by logging in to your account and clicking on ‘My Account’ in the menu bar. Here you can make changes in your personal detail which includes your password.

Change your password by typing a new password into the ‘New Password’ text box and then retyping the same password in the ‘Confirm Password’ text box. Click the ‘Submit’ button to submit your changes. To further protect your account, make sure that you’re able to remember your password but it is difficult for others to guess. A strong password contains a combination of numbers, upper case and lowercase letters (remember that your password is case sensitive).